Hotline dhujhd Customer Services: +65 6572 8885

How to start a Debit Card

Step 1
Open a DNBC Financial Group Account

Open a DNBC Financial Group Account

  • Click the "Open an account" button on our website, select the DNBC Financial Group Account tab to choose which account you want to register. Then, fill in all the required information.
  • Make sure to double-check everything and agree with the General payment service agreement, Privacy policy, and Recommendations for the safe use of DNBC Financial Group. Then click "Open account".
Step 2
Complete the Payment Card application form

Complete the Payment Card application form

  • While you register the DNBC Financial Group account or after having the account successfully activated, you can send us a request to open a Payment Card or inform our Relationship Manager about your needs at that time.
  • Once you have completed all forms and requirements, you will receive your card within 7 business days.
Step 3
Receive the Payment Card and start enjoying the benefits and using worldwide

Receive the Payment Card and start enjoying the benefits and using worldwide

  • After receiving your payment card, please make sure to follow the instructions and activate your card. Read the Payment Card Guideline carefully.
  • Then, you can use it to make online payments worldwide.

The DNBC Financial Group (hereinafter referred to as “DNBC Financial Group'') Payment Card is a prepaid card issued by DECTA Limited - a fully licensed e-money institution, authorized by the FCA UK, which provides end-to-end solutions of card issuance for DNBC Financial Group. The Payment Card is not linked to the DNBC Financial Group Account, but could be topped up and withdrawn via DNBCnet. DNBC Financial Group is not a bank, thus does not itself provide credit cards, take deposit, nor offer interest for the fund.

DNBC Financial Group’s Prepaid Mastercard is issued by DECTA Limited pursuant to a license by Mastercard International Inbusinessd. Mastercard is a registered trademark, and the circle design is a trademark of Mastercard International Inbusinessd, meaning that the Card could be used wherever Mastercard is accepted. DECTA Limited is the one who makes decisions on the approval for cardholder onboarding and will be fully responsible for the amount of money being topped up to the Client’s Card Account. DNBC Financial Group does not hold the responsibility to manage this fund and the Client must monitor the transactions and control the risk themselves through DNBCnet. See DNBC Financial Group Payment Card Agreement for more details.

FAQs

1. Who can order a Debit/ Prepaid Mastercard from DNBC and is this debit card good for international traveling?

Only our customers who are currently owning a current account with us would be able to order a Debit/ Prepaid Mastercard with us. With multi-currency accounts, which allow you to hold onto multiple currencies, you can travel anywhere and don’t need to worry about the exchange rate of your debit card.

We will support you with MasterCard services since you have registered with DNBC account (either personal or business account). There are some eligibility requirements for account holders before onboarding. Clients would need to be at least 16 years old and have completed the verification process with DNBC.

Before ordering a MasterCard, you need to maintain enough money in your available balance to cover the card issuance fee and express card delivery (if any). See more: Card Issuance Fee

Card account offers a variety of types for your payment in different currencies. We offer EUR card for you, but if you need more cards in other currencies namely USD, GBP, CHF you can request additional cards. For business cards, you are required to indicate the cardholder name. The indicative cardholder has to be the account holder. The number of the issued card can be up to 5.

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2. How to register for 3D secure to make my DNBC card a secure overseas Debit card?

The 3D-Secure solution (MasterCard Secure Code) is a system created to reduce the risks when using cards online, this will include frauds, cyber-attacks and more. It got this done by requesting customers to enter additional code provided by the card issuer, which is DNBC Financial Group, at the time of the transaction. This code would be unique and only you have the access to it, the retailer and everyone else would not know about this code.

With DNBC Financial Group, you are not required to apply this function, because we set default on mode for all of our clients. Whenever you pay online, you will receive a secure code OTP to complete the transactions, shopping, traveling tour or online air tickets...

In addition to that, our multi-currency account allows customers to save funds in foreign currencies, which can be used for travelling and shopping abroad, which make a seamless experience when you travel overseas with our debit card.

See more:

3D-Secure 2 - New Improved Security Process for Merchants

3. When I receive the DNBC Financial Group debit card, what do I need to do next?

After receiving your DNBC Financial Group card via postal service, here are some extra steps you should do to ensure the security of your account.

  • Make sure the envelope is completely sealed and there is no sign of opening attempt.
  • Please visit our website: https://secure.dnbcnet.com/login to activate and to change PIN number.
  • For steps to ensure your DNBC Financial Group card is kept secured, please follow the instructions on our letter sent with the card.
  • As soon as you get the card, please sign on the back of it.

In the case that you have even the slightest suspicion of someone else has opened the letter or if you have lost your card please let us know immediately via our hotline number +65 6572 8885

Save DNBC Financial Group phone number (+65 6572 8885) to your phone or notebook to contact if needed and please download our DNBC mobile payment apps for 24/7 easy access to your account for performing and tracking any transactions.

For any more non urgent matter, please contact us via our email at [email protected].

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4. How to activate my new DNBC's Debit Card?

After receiving your card, you need to activate it within 3 months of the card issue date specified in the system, which can be accessed through our DNBCnet payment platform app or via our mobile app.

The card can be activated by following the instruction enclosed in the envelope sent to you together with the physical debit card. In addition, your RM is always available to assist you if there are any difficulties, please contact us via our hotline at: +65 6572 8885 or our email: [email protected].

5. Can I withdraw cash from my Payment Card?

Certainly. DNBC Financial Group’s Prepaid Mastercard is issued by DECTA Limited pursuant to a license by Mastercard International Inbusinessd. Therefore, you totally can withdraw cash from your DNBC Payment Card via any cash points (ATMs) that display MasterCard brand marks. 

If the cashpoint has difficulties in acceptance of the DNBC Payment Card, please firstly check all brand marks on that cashpoint to ensure the appearance of the MasterCard trademark. Then, please find another cashpoint having the MasterCard logo and try again. However, if the problems still persist, we are more than willing to support you. Please email to [email protected] or call us +65 6572 8885.

6. Is the payment card of DNBC Financial Group protected by any licenses?

The DNBC Financial Group Payment Card is a prepaid card issued by DECTA Limited - a fully licensed e-money institution, authorized by the FCA UK, which provides end-to-end solutions of card issuance for DNBC Financial Europe. Thus, DECTA Limited is the one who makes decisions on the approval for cardholder onboarding and will be responsible for the amount of money being topped up to the Client’s Card Account. For more details, please see the  DNBC Financial Group Payment Card Agreement.

The payment card is not linked to the DNBC Financial Group Account, but you still can top up and withdraw via DNBCnet mobile transfer app. Therefore, risks associated with disclosing private information or losing funds from the card will be minimized, your accounts are protected by all those issues.

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We provide the Best International Money Transfer Services. DNBC Financial Group can assist you with different payment methods, whether it is a personal account or a business account.

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