Relationship Manager

About the job:

• Position: Relationship Manager
• Industry/Sector: Financial
• Specialism Fintech/ Financial/ Bank/ Payment

DNBC Financial Group was founded as a payment service institution in 2017, supporting enterprises and individuals around the globe driving down the cost of sending and spending overseas, collecting payments from global customers, and managing the risk of currency fluctuations.

DNBC Financial is now present in the European Union, Viet Nam, Singapore, Hong Kong, the United Kingdom, the United States, and Canada.

Job Descriptions

When you join DNBC Financial Group, you are joining a firm that will invest in your professional development. As a Relationship Manager, you will receive training and coaching on how to better:

• Establish trust-based relationships with clients to better serve their organizations.
• Consult and answer customer inquiries via phone/ website/ email and OTT apps (WhatsApp, Viber, Telegram, Skype, Line, etc.), video-call, and in-person meetings.
• Provide cross-sell opportunities so that customers who need certain services can easily find alternatives.
• Coordinate processing and operations departments in the sales consulting process.
• Convert tickets (assigned from Department Manager) to the sale order.
• Submit Purchase Order to processing departments.
• Resolve issues arising from customers/forwarders/third parties related to order processing, if any.
• Request documents and process contracts, notify promotions (if any) to customers.
• Assist customers with payment transactions.
• Perform data entry, processing, monitoring, and reporting on the CRM system.
• Collect metrics, perform assessments and improve efficiency (new technologies, upgrades, etc.).
• Mentorship to entry-level staff.
• Perform other tasks as required by the Manager.

DNBC Financial Group believes in strengths-based development and coaching, and you’ll receive frequent mentoring from colleagues. This will include a senior colleague from your office or practice who will help you grow and achieve your goals. Additionally, you will have a professional development manager who manages staff to help you shape your career.

We view an associate position as the start of a rewarding, challenging, and highly flexible career. During your first years with the firm, you will serve as an associate on multiple client engagements and work with a number of colleagues and clients in a range of industry and functional areas.

Qualifications

• Graduating from university with a major in business administration, economics, commerce, banking and finance is preferred.
• Freshers could be accepted
• Good business English (both verbal & written). Experience of working with foreigners is a big plus.
• Ability to work independently, proactively, good improvisation; Ability to negotiate, persuade, and communication skills.
• Good time management and planning. Ability to work overtime when assigned.

Training & Development

• Support in training professional knowledge, negotiation, and sales skills.
• Support technical training, and use CRM software.
• Be guided and work with experienced senior advisors.

Benefits

• Competitive salary: Competency-based pay.
• 13th-month salary
• Tet bonus based on seniority and capacity.
• 10% salary bonus on special occasions: 30/4, 2/9, 1/1.
• Allowance based on labor law (Children's Day, Mid-Autumn Festival, Wedding, Maternity).
• Health insurance, social insurance.
• Professional training in a probation period.
• Positive working environment: kindly, dynamic, and creative.